Price of accommodation
The standard price is 17 euros per bed / night (taxes included) when booking at Grelo Hostel or its online booking system, where you can also check the availability of places according to the dates.
The price may be more expensive and the reservation conditions different if the reservation is made through other channels or partners other than Grelo Hostel.
As a pilgrim hostel in Ourense, the price for pilgrims is 15 euros per bed / night (taxes included) presenting The Credencial . If they had paid a higher price during the reservation, the difference would be returned to them at reception.
In addition, we have special prices for groups and families , so do not hesitate to consult or request a quote for:
- Groups with long stays (from 2 or 3 nights)
- Groups of more than 10 people
- Exclusive full room reservation (possibility of allocation by gender or age)
- Displaced students and / or workers on company trips with frequent organized stays.
You can also request at no additional cost the change of dates or the refund for cancellation of the reservation if you communicate 7 days in advance.
The payment of the stay can be made with cash, credit card and bank deposit. You can request an invoice if you wish at the reception service.
Reception and Customer Service
At the reception of the hostel, we are available for the attention to the client and management reserves from 10 to 22 hours .
To ensure the best experience in our accommodation, we will inform our clients:
- How to get to the Grelo Hostel or other indications.
- Use of facilities and guidelines for coexistence
- Safety and health measures COVID-19
- Tourist information, activities and services in Ourense .
Gestion of reservs
We will carry out the reservation management taking into account the following important aspects for the confirmation of your stay:
- Stay registration hours :
- Check-in: from 12 to 14 and from 15:30 to 20:30 hours of the day of the presential reservation. From 20:30 to 22 hours online.
- Check-out : until 12 noon the next day
- Identification documentation : the guest must present the DNI or driving license (national) or passport (foreigners).
- Children under 18 years: They will have the same rate as an adult, but they must be accompanied or authorized by an adult.
- Distribution of places : In the allocation of beds and rooms, priority will be given to keeping members of families and groups in the same room (including providing an extra bed to the room or opening communication doors between them). As far as possible, we will also take into account the preferences and customer profile, to group like-minded guests in order to enjoy the experience of living together.
- Numeric access card : one will be provided to each guest so that they can enter or leave the accommodation autonomously during the night hours (from 10 to 10 pm). You only have to enter the numerical code on the electronic keyboard of the entrance. The code is individual and will expire after the stay for security.
Free Buffet Breakfast
Every morning, the buffet breakfast will be available in the kitchen-office until 10 am for all our clients. You can enjoy everything you need for a varied breakfast:
- Beverages: coffee, cocoa, herbal teas, milk, etc,
- Cereals, pastries, toasts (bread, margarine, jam)
- Sweeteners and condiments: sugar, saccharin, salt, oil, etc.
In addition, to prepare or take other meals in the kitchen-office and dining clients may make your self from 6 h to 23:00 h . Only, they must take care to maintain their order and cleanliness, in addition to avoiding annoying noises during other guests’ sleep.
Bedding, blankets and towels
Each single bed has bedding (cotton sheets). Blankets and duvets can be requested at the reception . Also if any of our clients needs it, they can request a shower towel (deposit of 5 euros) .
Individual lockers and luggage storage
Hand luggage or personal belongings may be kept by customers in their individual little table-locker with their own key . Larger suitcases can be guarded in the reception warehouse.
Free Wi-Fi 24h
All our guests will enjoy free WiFi Internet access in all the facilities of Grelo Hostel.
Bicycle parking and warehouse
Customers can freely store their bicycles safely and available in the parking lot and warehouse areas for the reception or custody of the service of sending backpacks and belongings between stages.
Laundry (additional price)
We make available to our guests the hostel’s own laundry service: modern washer and dryer . The service will be carried out on request and upon payment (5 euros) .